Support Menu

Support by phone, fax, and e-mail	Remote Access Support
On-site Support	On-site Workshop
Problem-solving Service	Installation and Briefing
Version Upgrade Support	Support Provisions and Consultation

The users who have applied for the Annual Maintenance Service are eligible for free support by phone, fax, and e-mail, free remote access support and free data verification service. Besides, they can enjoy other services for discount prices. Refer to the page of Maintenance Service for details.

　

Support by phone, fax, and e-mail

We will respond to your inquiries on the functions and how-tos of TPiCS, and the operation with TPiCS.

Office Hours	Weekdays 10:00~12:00,　13:00~17:00
Fee	Customers without the Maintenance Service or with the Program Maintenance Service	10,500 yen/incident
	Customers with the Anshin/Standard Maintenance Services	Free

 

 Remote Access Support

We will access your computer screens from our Support Center via the Remote Access, and check the status of the system. This allows us to solve the problem you are having in a short amount of time.
Please be advised that there may be a case where the Remote Access won’t be available because of your connection environment of the Internet, or the lack of executable OS authority of the remote software.

Remote Access

It is recommended that you contact the above phone or fax number, or the e-mail address first since an entry of the Connection Code is required when using the Remote Access.

OfficeHours	Weekdays 10:00~12:00, 13:00~17:00
Fee	Customers without the Maintenance Service or with the Program Maintenance Service	31,500 yen/incident
	Customers with the Anshin/Standard Maintenance Services	Free

 

Data Verification Service

We will keep your data to solve a problem. This allows us to perform the verification of your data on our site and to examine the problem even by debugging related programs. Therefore, it will give us easier way to solve your problem.

Fee	Customers without the Maintenance Service or with the Program Maintenance Service	52,500 yen/incident
	Customers with the Anshin/Standard Maintenance Services	Free

 

On-site Support

- Explanation of the operation procedures, and explanation of the perspective of TPiCS
- Setting changes of parameters and changes to their related data
- Examination and explanation of the MRP calculation result
- Investigation of the causes of errors and their recoveries
- Conversion work towards the new compilation date

We will carry out our problem-solving tasks through cooperation with our development department during the on-site support.
No preparation work such as examination of your data will be performed prior to our visit to your site.

Fee
	Customers without the Maintenance Service or with the Program Maintenance Service
		Weekdays	52,500 yen /half-day	Should be 3 to 4 hours of work.
		Weekends & Holidays	63,000 yen /half-day
		Weekdays	84,000 yen/day	Should be 7 to 8 hours of work.
		Weekends & Holidays	105,000 yen/day
	Customers with the Standard Maintenance Service
		Weekdays	26,250 yen /half-day
		Weekends & Holidays	31,500 yen /half-day
		Weekdays	42,000 yen/day
		Weekends & Holidays	52,500 yen/day
	Customers with the Anshin Maintenance Service
		Weekdays	21,000 yen /half-day
		Weekends & Holidays	25,200 yen /half-day
		Weekdays	33,600 yen/day
		Weekends & Holidays	42,000 yen/day
	Transportation and lodging expenses are to be charged separately. Also, should an extra lodging occur out of necessity in the process of transportation, 10,500 yen plus actual expense for lodging will be charged to you.
Other Conditions
	Improvements on manner of operation verified with your operation, data recovery work, or version upgrade work won’t be available. Anything other than the functions of TPiCS will be excluded from the support. e.g., anything on hardware, network, database, customization (add-ons), and such. A specified fee will be charged to you regardless of the outcome.
Application
	Contact the above phone or fax number, or the e-mail address.

On-site Workshop

You can select lectures from our workshops held at TPiCS Laboratory, and adjust the speed of our lectures.

No limit to the number of participants.

We will provide you with as many as 10 notebooks at the maximum for the workshop.

Please have your projector, screen, extension cord, and whiteboard ready for the workshop.

Please print the workshop textbook for yourself and bring it to the workshop.

Fee
	Customers without the Maintenance Service or with the Program Maintenance Service
		Weekdays	157,500 yen/day
		Weekends & Holidays	189,000 yen/day
	Customers with the Standard Maintenance Service
		Weekdays	78,750 yen/day
		Weekends & Holidays	94,500 yen/day
	Customers with the Anshin Maintenance Service
		Weekdays	63,000 yen/day
		Weekends & Holidays	75,600 yen/day
	Transportation and lodging expenses are to be charged separately. Also, should an extra lodging occur out of necessity in the process of transportation, 10,500 yen plus actual expense for lodging will be charged to you.
Application
	Contact the above phone or fax number, or the e-mail address.

 

Problem-solving Service

- Approximation of the operation of TPiCS and the content of your business   Teaching of business improvements to handle “prompt, inexpensive, responsive but stable production”
- Deliberation on customization and the development of add-on systems
- We will restore corrupted data due to some sort of trouble. (We will not repair any hardware troubles.)

Fee
	Customers without the Maintenance Service or with the Program Maintenance Service
		Weekdays	157,500 yen/day
		Weekends & Holidays	189,000 yen/day
	Customers with the Standard Maintenance Service
		Weekdays	78,750 yen/day
		Weekends & Holidays	94,500 yen/day
	Customers with the Anshin Maintenance Service
		Weekdays	63,000 yen/day
		Weekends & Holidays	75,600 yen/day
	Transportation and lodging expenses are to be charged separately. Also, should an extra lodging occur out of necessity in the process of transportation, 10,500 yen plus actual expense for lodging will be charged to you.
Other Conditions
	Anything other than the functions of TPiCS will be excluded from the support.               e.g., anything on hardware, network, database, customization (add-ons), and such. You must be a workshop participant. A specified fee will be charged to you regardless of the outcome.
Application
	Contact the above phone or fax number, or the e-mail address.

 

Installation and Briefing

We will install TPiCS, create the database environment, and perform necessary environmental settings.
Since we estimate that it will normally take a few hours, we would like to give you a brief explanation of the functions of TPiCS for the rest of the day.

Fee
	Customers without the Maintenance Service or with the Program Maintenance Service
		Weekdays	84,000 yen/day
		Weekends & Holidays	105,000 yen/day
	Customers with the Standard Maintenance Service
		Weekdays	42,000 yen/day
		Weekends & Holidays	52,500 yen/day
	Customers with the Anshin Maintenance Service
		Weekdays	33,600 yen/day
		Weekends & Holidays	42,000 yen/day
	Transportation and lodging expenses are to be charged separately. Also, should an extra lodging occur out of necessity in the process of transportation, 10,500 yen plus actual expense for lodging will be charged to you.
Other Conditions
	Anything other than the functions of TPiCS will be excluded from the support.                 e.g., anything on hardware, network, database, customization (add-ons), and such. A specified fee will be charged to you regardless of the outcome.
Application
	Contact the above phone or fax number, or the e-mail address.

 

Version Upgrade Support

We will help you upgrade TPiCS from an old version to a new version.

The Version Upgrade Support consists of the On-site Support and the Data Conversion Service.

The first method is to use the On-site Support only; the second one is for you to complete the conversion work after taking advantage of our Data Conversion Service; and the third one is for us to perform the preliminary Data Conversion Service and to do the On-site Support after that.

1. On-site Support

- Installation of a new version
- Data conversion from an old version to a new version
- Brief explanation of new functions

Fee
	Customers without the Maintenance Service or with the Program Maintenance Service
		Weekdays	84,000 yen/day
		Weekends & Holidays	105,000 yen/day
	Customers with the Standard Maintenance Service
		Weekdays	42,000 yen/day
		Weekends & Holidays	52,500 yen/day
	Customers with the Anshin Maintenance Service
		Weekdays	33,600 yen/day
		Weekends & Holidays	42,000 yen/day
	Transportation and lodging expenses are to be charged separately. Also, should an extra lodging occur out of necessity in the process of transportation, 10,500 yen plus actual expense for lodging will be charged to you.
Other Conditions
	Anything other than the functions of TPiCS will be excluded from the support. e.g., anything on hardware, network, database, customization (add-ons), and such. A specified fee will be charged to you regardless of the outcome.
Application
	Contact the above phone or fax number, or the e-mail address.

 

2. Data Conversion Service

You are required to send us the data of your version. In our office, we will perform the conversion on the data you have sent us, resolve inconsistent data if necessary, create such data that a new version can import, and send them to you.

 

Support Provisions

Version Upgrade Upgrading to Version 3.2 may cost you some. Basically it will be calculated as 30% of the total purchase price (= Base System + Options + one-fifth of Operating License for LAN.) But those who have applied for the Maintenance Service will have it free of charge or at a discount price depending on the kind of service.